Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the PromptArch platform available at promptarch.ai (the "Service"), operated by PromptArch ("we," "us," or "our").

By creating an account, purchasing credits, starting a subscription, using an API key, or using any part of the Service (including without an account), you agree to be bound by these Terms. If you do not agree, you must not use the Service.

These Terms apply to all users: visitors using the Service without an account, users on free credits, buyers of credit packs, Pro and Team subscribers, team members, and anyone using the Service through an API key, the PromptArch CLI or the PromptArch MCP server.

To use most of the Service, you must create an account by providing accurate, current, and complete information. You agree to keep this information up to date.

You are responsible for maintaining the confidentiality of your account credentials and API keys. All activity under your account, including activity through your API keys, is your responsibility.

You must be at least 16 years of age to create an account. By registering, you represent that you meet this requirement.

One account per person. Creating multiple accounts to exploit the signup bonus, referral rewards, coupons or free allowances, or to circumvent restrictions, is prohibited and grounds for termination.

Use Without an Account. Some features (trying a prompt build, the Enhancer and the AI lint score) can be used without an account. They are protected by a bot check (Cloudflare Turnstile) and limited to a small number of uses per IP address per day, and their results are not saved to any account. We may lower, pause or withdraw these allowances at any time.

Signup Bonus. New accounts receive 10 free credits on registration, with no payment information required, and your first personal prompt build is free. An email address that belonged to a previously deleted account does not receive the signup bonus again. We may also grant promotional credits from time to time (for example, through a launch coupon applied at sign-in). Monthly Refill. Once per calendar month (UTC), a free account (one not on a Pro or Team plan) that is at least 30 days old and holds fewer than 5 credits is topped up to 5 credits. The refill happens the next time you use the Service and does not accumulate across months.

Credit Consumption. Paid actions consume credits. A prompt build costs between 2 and 12 credits, depending on the domain you select and the complexity options you choose (such as shot type). An Enhancer enhancement costs 5 credits. Studio artifacts and other paid actions are priced by what they produce. The exact cost of every paid action is shown before you confirm it, and current costs are listed on our Pricing page. The deterministic linter is free.

No Expiration. Credits do not expire. This applies to signup and promotional credits, purchased packs, and the credits granted by a subscription, which stay in your balance and roll over from one billing period to the next, including after the subscription ends. Monthly Plan Credit Cap. On a monthly plan, each renewal tops your plan credits up to two months of credits (Pro: 300; Team: 1,000 pooled) instead of always adding the full monthly allowance: if you already hold that many plan credits, the renewal adds none, and if you hold fewer, it adds the difference, up to the monthly allowance. Plan credits are used before your other credits. This rule never takes away credits you already hold, does not apply to annual plans, and applies to renewals on or after October 18, 2026. Credits are only removed by spending them, by a refund or chargeback (Section 5), or by account deletion or termination (Section 11).

Non-Transferable. Credits are tied to the account they were granted to and cannot be transferred, sold, or gifted to another user. Team credits (Section 3.8) belong to the team and are shared by its members.

Insufficient Credits. If your balance is too low for an action, the system will not process the request. You will be prompted to buy a credit pack or subscribe; we never bill overages automatically. Your saved prompts and library remain fully accessible regardless of your credit balance or plan.

Credit Deduction Timing. Credits are deducted when an action starts. If it fails because of an error on our side, or because the AI model declines the request, the deducted credits are returned to your balance automatically.

Referrals and Coupons. When someone creates their first PromptArch account through your referral link, you receive 10 credits, once per referred account; self-referrals do not count. A coupon grants the credits stated for it, can be redeemed once per account, and may have an expiry date or a usage limit. Referral and coupon credits may be removed if they were obtained through abuse (for example, with multiple accounts).

Team Credits. Credits bought with a Team pack or granted by a Team subscription go to the team's shared pool, not to any one member. Any member of the team can spend them on team builds, and they stay with the team when a member leaves.

Payment Processors. Subscriptions, Team packs and credit packs are processed by Paddle, our Merchant of Record and the seller of record for those purchases. Customers in Latin America can also buy one-time credit packs through MercadoPago. We do not store your card details on our servers.

Pricing. Current prices for credit packs, Team packs and subscription plans are listed on our Pricing page. Prices are set in US Dollars (USD); at checkout you may see a localized price or a local currency, depending on your country and payment method. We may change prices at any time. A change never affects credits already in your balance, and a new subscription price applies from your first renewal after we notify you of it. Pricing

Subscription Plans. PromptArch offers Pro and Team subscriptions, billed monthly or yearly. Each plan includes a credit allowance per month (Pro: 150 credits; Team: 500 pooled credits shared by up to 5 members) and higher limits on features such as saved Standards, API keys, API rate limits, insights history, and removal of the attribution footer from exported files. The current allowance, limits and features of each plan are shown on the Pricing page.

Renewal and Cancellation. Subscriptions renew automatically at the start of each billing period, charging the payment method on file, until you cancel. You can cancel at any time from the billing portal linked in your account. Cancellation takes effect at the end of the period you already paid for; you keep your plan until then, and your account then returns to the Free plan.

Yearly Plans. On a yearly plan, the whole year's allowance (12 months of credits) is added to your balance when each yearly payment is confirmed.

Plan Changes and Failed Payments. If you upgrade to a plan with a larger allowance, the new plan's allowance for the period is added when the upgrade is billed. Downgrades take effect without additional credits and are not pro-rated. If a renewal payment fails, your plan stays active while Paddle retries the payment; if it cannot be collected, the subscription is canceled. If a subscription is paused, its plan features stop until it is resumed.

What You Keep. When a subscription ends, is canceled or is downgraded, the credits already in your balance stay there. Prompts you saved and files you already generated are never locked behind a plan; only the plan's limits going forward change (for example, how many Standards or API keys you can create).

Purchase Confirmation. Credits are added to your balance (or your team's pool) after Paddle or MercadoPago confirms successful payment. In rare cases, there may be a brief delay between payment and credit delivery while the confirmation is processed.

Taxes. For purchases through Paddle, Paddle as our Merchant of Record calculates and collects applicable taxes. The final price shown at checkout includes any applicable taxes.

Credit Packs. We offer a 30-day money-back guarantee on credit packs and Team packs. If you are not satisfied, contact our support team within 30 days of purchase for a full refund.

Subscriptions. The first payment of a new Pro or Team subscription, monthly or yearly, can be refunded if you ask within 30 days of that payment. The refund is the amount paid minus the value of the credits already used from that payment's allowance, valued at that payment's rate per credit (the amount paid divided by the credits it granted). Renewal payments are not refundable, except where the law requires otherwise. Canceling stops future renewals; it does not refund the current period.

Effect on Credits. When a payment is refunded, the credits it granted are removed from your balance (or your team's pool); for a partial refund, they are removed in proportion to the amount refunded. A chargeback or payment dispute removes all the credits the disputed payment granted. Your balance never goes below zero as a result.

Refund Method. Approved refunds are processed back to the original payment method through the processor you paid with (Paddle or MercadoPago). Processing times depend on your bank or card issuer.

Free Credits. Signup, referral, coupon and other promotional credits are not eligible for refund or cash redemption, as no payment was made for them.

Abuse. We reserve the right to deny refund requests that appear to be abusive, fraudulent, or part of a pattern of repeated purchase-and-refund behavior.

Your Prompts. You retain full ownership of the prompts generated through the Service. You are free to use, modify, distribute, and commercialize your generated prompts without restriction or royalty to us.

Platform License. By using the Service, you grant us a limited, non-exclusive license to process your inputs solely for the purpose of generating your prompts. We do not claim ownership over your inputs or outputs.

Published Prompts. If you publish a prompt, its title, generated output, quality score and domain become publicly visible at its public link and may be indexed by search engines; your inputs are never published. You grant us a non-exclusive, royalty-free license to display a published prompt on the Service for as long as it stays published. You can unpublish it at any time.

Our Property. The Service itself (including but not limited to its design, code, user interface, branding, domain-specific workflows, and underlying technology) is and remains the intellectual property of PromptArch. You may not copy, reverse-engineer, or create derivative works from the Service.

Similarity Disclaimer. Because the Service uses AI models, it is possible that different users may receive similar or identical outputs for similar inputs. We do not guarantee the uniqueness of any generated prompt.

You agree not to:

• Access the Service through automated means other than the interfaces we provide for it (the API with your own API key, the PromptArch CLI and the PromptArch MCP server), or scrape the Service.
• Attempt to circumvent rate limits, daily allowances, bot checks, credit deductions, plan limits, or any other security or operational measures.
• Resell, sublicense, or commercially redistribute credits, API keys, or access to the Service itself, or share an API key with anyone outside your own use.
• Use the Service to generate content that is illegal, harmful, harassing, defamatory, or that infringes on the rights of others.
• Create multiple accounts to exploit the signup bonus, referral rewards, coupons or free allowances, or otherwise gain an unfair advantage.
• Interfere with or disrupt the Service, its servers, or networks connected to the Service.
• Probe, scan, or test the vulnerability of the Service without authorization.

API Keys. API keys let the CLI, the MCP server and your own tools act on your account and spend your credits. Treat them like passwords: a key is shown only once, you are responsible for all usage made with your keys, and you should delete any key you believe is exposed. Keys may expire, are subject to rate limits that depend on your plan, and may be revoked by us if they are abused.

Violation of these rules may result in immediate account suspension or termination, with or without notice, at our sole discretion.

We strive to keep the Service available at all times but do not guarantee uninterrupted or error-free operation. Downtime may occur for maintenance, updates, or circumstances beyond our control.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. Where practical, we will provide advance notice of significant changes.

The Service relies on third-party AI models (currently Anthropic's Claude models) to generate prompts. Changes to these models, their availability, or their capabilities are outside our control and may affect the Service's output quality or availability. A model may decline a request; when it does, no credits are charged (Section 3.6).

We are not liable for any loss, damage, or inconvenience caused by temporary or permanent unavailability of the Service.

Data We Collect. We collect information necessary to provide the Service, including: your email address and authentication details, your prompt inputs and generated outputs, your credit balance and transaction history, your subscription status, your team membership and team activity, API key metadata, and usage analytics. For visitors without an account, we process the IP address to apply daily limits. Our Privacy Policy describes this in full.

Data Storage. Your account data and prompts are stored securely using industry-standard infrastructure. We implement appropriate technical and organizational measures to protect your data.

Payment Data. Payment information (card numbers, billing addresses) is handled exclusively by Paddle or MercadoPago and is never stored on our servers. Refer to their privacy policies for details on how they handle your payment data.

Third-Party AI Processing. Your prompt inputs are sent to third-party AI providers for processing. While we select providers with strong privacy practices, you should be aware that your inputs are transmitted to these services to generate your prompts.

Data Export and Deletion. You can delete individual prompts from your library at any time, and you can export your data or delete your account yourself from your Profile page. Account deletion is permanent. If you have an active subscription, cancel it first; deletion is not available while a subscription can still renew.

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee the accuracy, quality, completeness, or suitability of any AI-generated prompt, agent configuration file, template, exported file, or curated example provided through the Service. You are responsible for reviewing and validating all outputs and materials before use.

To the maximum extent permitted by applicable law, our total liability for any claims arising from or related to the Service shall not exceed the amount you have paid us in the 12 months preceding the claim.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, regardless of the theory of liability.

By You. You can delete your account at any time from your Profile page, or by contacting support. If you have an active subscription, cancel it first. Deleting your account permanently removes your remaining credits; if a payment is still eligible for a refund under Section 5, request it before you delete. If you own a team, deleting your account also deletes the team, its pooled credits and its shared content.

By Us. We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, abuse the Service, or for any other reason at our reasonable discretion. We will make reasonable efforts to notify you before or at the time of termination.

Effect on Credits. If your account is terminated for a violation of these Terms, any remaining credits are forfeited without refund. If we terminate your account for reasons unrelated to a violation, we will refund your unused purchased credits and cancel any active subscription so that it does not renew.

Survival. Sections relating to intellectual property, limitation of liability, and any other provisions that by their nature should survive termination will remain in effect after your account is closed.

Creating and Joining. Any user can create a team and becomes its owner. Members join with an invite code from the owner or an admin; inviting members requires an active Team subscription. You can belong to one team at a time, and a team has up to 5 members.

Roles. The owner and admins can invite and remove members, buy Team packs, manage the team's subscription, and manage the team's shared Standards. The owner cannot be removed. Any other member can leave the team at any time.

Shared Content. Prompts and Standards shared with a team are visible to all of its members, together with each member's name and email address and the team's activity feed (such as team builds). Prompts you keep in your personal library stay private to you. Content you shared with the team may remain visible to its members after you leave.

Responsibility. The team owner is responsible for the team's subscription and for the members they admit. Team credits spent by a member are not refunded if that member later leaves or is removed.

We reserve the right to update these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where practical, notify you via email or an in-app notice. If a change materially affects an active subscription, we will notify you before it applies to your next renewal, so you can cancel before then.

Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms. If you do not agree with the changes, you should stop using the Service and may delete your account.

If you have questions about these Terms, need to request a refund, or want to report an issue, contact us at:

support@promptarch.ai

We aim to respond to all inquiries within 2 business days.